© 2023 WULF
All rights reserved
Design by Shiva Texyarn Limited
+0 (422) 254-4955Returns policy
If your card is debited and no order placed, no need to panic at all!
Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please contact your bank for updates.
If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.
For all Online Order our Delivery service providers will make three attempts to deliver before the product will be returned to our warehouse. After this it may be re-dispatched as per customer's request.
In case of Cash on Delivery Order, the Delivery Service provider normally calls before making delivery attempt. If customer is not present when our delivery service provider attempts to deliver the order, three more attempts are made automatically and after that product is returned to our warehouse.
- Log in to the “My Account” section at wulf.co.in
- Select the product that needs to be returned
- Follow the steps and fill in the required information to complete the process
- Cash refund via bank transfer into your account for all COD orders
- Money back to the paid account/ credit card for all online orders
Use of this website is subjected to user's understanding and acceptance of the terms and conditions contained herein. Wulf reserves the rights to change, revise or modify the terms and conditions for this website at any time without prior notice. Your continued use of this website shall be considered to your acceptance of the revised terms and conditions. If you do not agree to these terms and conditions, please do not use this website.
Intellectual property
This website content is protected by copyrights, trade names, trademarks, copyrights and logos and these marks shall remain the property of respective licensors. You will not change, modify or exploit the marks or use any materials or content of the website for commercial purposes. Any use of the marks without expressed written authorization is strictly prohibited.
User account
You warrant that all the information provided by you during registration is accurate, complete and updated in all respects. You warrant that you are 13 years or older. Whether younger or older, if your age is misrepresented, your account may be deleted without prior notification. Personal information will be notified to us immediately by e-mail or telephone. You will not impersonate any other person or entity and you shall not register a Wulf account on behalf of another person, group or entity. You are responsible for maintaining confidentiality of all the activities that occur under your account and password.
Pricing information
All prices displayed on Wulf website are inclusive of GST (wherever applicable) and are accurate when entered on the system. The website reserves the rights to change price of the products at any time without any prior notice to you. Rarely pricing errors may occur on the website. Wulf reserves the rights to cancel any order that contain pricing errors, with no liabilities to you, even after your receive a confirmation order mail. In such a case, Wulf will either notify you of cancellation of the order or contact you for instructions to cancel the order.
Payment
You agree and confirm that all the credit/debit card details provided by you when placing order in Wulf website is always accurate and correct. You also agree to not use the credit / debit card that is not lawfully owned by you. Wulf will not be liable for any credit/debit card fraud.
Orders
All orders placed by you on the website are subjected to Wulf′s acceptance. This essentially implies that Wulf has the right to accept or cancel any order, irrespective of whether the order has been confirmed or not, for any reason, without disclosing any reason and without liability to you or anyone else.
All orders placed through the Wulf website are subjected to availability. If the product is out of stock, you will be notified. You can either wait until the product is available in stock or cancel the order. In case you were charged for the cancelled order, you will be issued a refund.
The products sold on this website are not for re-sale or distribution. Wulf reserves the rights to cancel any order or suspend your account, if we believe our products are being ordered in breach of this provision.
In case you provide incorrect delivery address, name or do not collect the product from the delivery address, we accept no liability for the loss or return of the product whatsoever. You will also accept the risks for the products once they are delivered to the delivery address specified by you.
The WULF (we, our, us) Privacy Policy aims at safe-guarding the confidentiality of our customers and site visitors (you, your, yours). We hereby declare that your details will not be disclosed to any third party unless it is required to provide a service to you. Please go through the below mentioned Privacy Policy points carefully. By accessing our website, you acknowledge reading and understanding the policies, and hence agree to be bound by the terms stated below.
Youre Consent
Your personal details (name, location, e-mail address, debit/credit card information) will not be sold or rented by us to any third party without your consent. Though we reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure; we will not disclose your name, address and other information which identifies you personally to any third party without your consent. However, we hold no responsibility for any action of third party that may have directed you to our website.
Communication & Marketing
If you become a registered member of wulf, you will be able to receive promotional emails regarding latest offers and discounts from us. You may also receive such communication if you have made a purchase as a guest user.
Please note that in case you dont wish to receive such e-mails, you have the full liberty to opt-out of such communication any time. You can unsubscribe by visiting My Details in My Account if you are a registered user; or simply click on to unsubscribe link given in the mail.
Cookies
We use cookies and other technologies such as pixel tags and clear gifs to store certain types of information each time you visit any page on our website. This enables us to determine what portions of this website are most appropriate for your professional needs and to serve advertising banners to you. You may choose to decline cookies, but this would disable the scope of experiencing the entire feature of the website. Hence, we recommend that you leave them turned on.
Protecting Your Security
Please note that we may share your personal details with fraud prevention or credit reference agency for conducting anti-fraud checks. Please note that in this process no credit check is performed and your credit rating remains unaffected.
Disclosures of your information
We may share your personal information with our other corporate entities to:
- correlate related or multiple accounts to prevent abuse of our services
- facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity
- should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information
- We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information
- As we use third-party service providers to serve ads on our behalf across the Internet, they may collect anonymous information about your visits to our website, and your interaction with our products and services to target advertisements for goods and services. No personally identifiable information is collected or used in this process
Usage of Demographic and Profile Data
We use your personal information to:
- provide the services you request
- to resolve disputes & troubleshoot problems
- promote a safe service
- measure consumer interest in our products and services
- inform you about online and offline offers, products, services, and updates
- request optional online surveys
Please note that we will provide you the ability to opt-out of such uses.
Third Party Sites
You may be linked to our website from our advertisers, network partners or any other third party. We hereby declare that we hold no liability or responsibility for the Privacy Policies and Terms & Conditions of these web sites. Please read their policies carefully before sharing any of your details.
Changes to Privacy Policy
We may change this Privacy Policy at any time. The revised Privacy Policy is effective immediately when posted on the Website. Hence, it is the responsibility of each user to review the website and the Privacy Policy periodically to learn of any revisions to this Privacy Policy.
For any queries or support, you may get in touch with our customer support team or mail us at customercare@wulf.co.in
Refund
Wulf is devoted to achieve complete customer satisfaction with regards to all our products available in the website as well as customer service points. Should you choose to return the product purchased from our website, we will refund the price of your purchase once we receive the product. We only accept the return of those products that are in its original unused condition with tags and invoice intact, otherwise refund may not be possible. The refund will be processed and credited to the original credit or debit card used to purchase the item within 15 working days.
Cancellation
Wulf understands that sometimes we order a product and then realize later we no longer need it. As long as the product has not left our warehouse, you can cancel it. Cancellation of the order can be done by contacting our customer service over phone from Monday to Friday (10:00A.M- 06:00 P.M).
Delivery Policy
We are committed to provide you with the finest online shopping experience. Our delivery policy aims to deliver the products promptly in perfect condition. All the products purchased on our website are delivered to your home at additional nominal shipping cost. We also allow you to keep track of your orders. The estimated time of delivery, which is the standard shipping time, is provided while you checkout your shopping cart. The time taken for delivery varies according to the destination, which is anywhere between 7-10 working days. However, the delivery time may vary depending upon a number of unexpected factors that include weather and transit delays. We partner with reliable courier service to deliver your products in perfect condition. For any information regarding your purchase while the product is in transit, you can contact our customer service over phone or via e-mail.
User Registration
To personalize your shopping experience with Wulf, you are required to create a user account. The customers are expected to provide accurate and relevant information at all times in their account. They are solely responsible for maintaining the confidentiality of all the activities that occur in the account. If the information provided by the customers at any point is confirmed to be false, inaccurate or incomplete, the company has the rights to terminate the registration as well deny access to our website without any warning whatsoever. In the event of non-delivery of the order because of incorrect information like wrong name or address provided by you, any extra cost incurred by the company for re-delivery of the products will be claimed from you.
Warranty
Wulf bag and jeans are covered by limited consumer warranty. Our warranty applies when the product is used for intended purposes under normal conditions. However, the warranty does not cover damage occurred due to improper handling, care, misuse or accidental damage of the Wulf product. The natural wearing and tearing of the material like fabric abrasion, zipper damages beyond warranty are not covered. Additionally, we are not liable for any incidental or consequential loss of personal property. Wulf has rights to repair or reject any product after thorough evaluation. Further, if the item is deemed to be irreparable, we may replace a jeans of equal or lower cost at our own discretion. The replacement of the jeans must be claimed within a period of 30 days. In the event of failure to select a replacement, Wulf claims no more liability. If the customer does not wish to replace the bag and jeans, the product will be returned back in the same condition.
Shipping Policy
We at wulf know how important it is to receive your purchased products in the finest condition, and on time. So we use a large network of couriers to deliver your products to you as early as possible.
- Depending upon the location, the product is delivered to you in 3-5 workings days after it has been dispatched from our warehouse.
- Free shipping is available on all products. A Non-Refundable charge of Rs. 99/- will be applied to all orders below Rs. 500/-
- The whole order amount including any delivery charges will be refunded if the order is cancelled or lost in transit by us.
Cancellation Policy
wulf.co.in reserves the right to cancel any order without any explanation for doing so, as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in reasonable time.
We at wulf.co.in work hard to provide our customers with the latest fashion at impeccable quality and amazing prices. If you did not like the fit, colour or design simply return/exchange the product within 15 days of delivery.
To return/exchange a product, use our easy online returns process by logging in to your wulf.co.in account. You can also Call our customer Care Team on 0422-254-4955 (Working hours: Monday to Saturday, 10 am to 6 pm) or email us at customercare@wulf.co.in
The Return process - Online Return/Exchangeyou can return or exchange an item online at wulf.co.in by following the below steps.
- Log in to the 'My Account' section at wulf.co.in
- Select the product that needs to be returned/exchanged
- Follow the steps and fill in the required information to complete the process
- Returns/exchange request need to be within 15 days of the delivery of product
- Please fill the returns form for easy processing of refunds
- All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.
- Shipping Charges shall be non-refundable.
- In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot at customercare@wulf.co.in
- If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised
- Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case
- Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service
- In case of orders where reverse pick-up may not apply, customers can self-ship the items to wulf.co.in. In this case, an amount of Rs. 100 will be reimbursed in the customers account towards shipping costs in the form of a coupon code. This will be done post the quality check of all the received items
- Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners.
- Self-ship: In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department. For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.
- Shipping Address for self-ship product/s:- Shiva Texyarn Limited, 3A, 3rd Floor, Sri Vari Kikani Center, Krishnaswamy Muthaliyar Road, Coimbatore 641002, Tamil Nadu, India.
- Return Form is an easy-to-fill form that allows you to return the received shipment to wulf.co.in. The Return Form is included in the shipment parcel along with your order. If you have misplaced the return form, click here to print a new one. Mention the order details & complete shipping address on the packet
- Refund options for you- The customer can choose to get their refund in the following ways:
- Cash refund via bank transfer into their account for all COD orders
- Money back to the paid account/ credit card for all online orders
To return an item now, click here.
Need to return Few points to remember
How do you return?
Terms & Conditions
This Return Policy applies to all items purchased directly from wulf.co.in. The policy is subject to change. Hence, please visit our website wulf.co.in for the latest policy.